See our Humpback Whale Guarantee
One of the Best Whale Shark Tour Guarantees in the World!
Our Tour Guarantees
We believe these are amongst the BEST Tour Guarantees offered by any whale shark tour company in the world.
The Guarantees listed below apply to all of our fully priced whaleshark tours.
Our Tour Guarantees
Whale Shark Swim Guarantees
If you are one of the very unlucky few who do not get to swim with a whale shark during the tour you initially booked on – which is <5% of our whale shark passengers annually for the last 10 years – you can either:
- Try Again Free of Charge
If we have any tours available whilst you are still in town, come out with us and try again free of charge! *OR - We refund you all profits we make from your unsuccessful tour
You receive a refund of 50% of what you paid for every single Adult or Senior, and $100 back for every Child and Family Member, you booked and paid for. We only cover the costs of running your tour that day – we commit to never profiting from guests who don’t get to swim with a whale shark during their tour!
Best Price Guarantee
To make sure our guests get the best whale shark deal possible, we will match any cheaper advertised price for an identical whale shark tour – even after you have booked with us! Just bring this to our attention and we will cheerfully refund you the difference. Its our way of making sure you can be confident you are getting the best deal from us so there is no need to shop around.
Bad Weather or Safety Over-Ride Guarantee
If bad weather, or us having to cancel due to a safety issue or emergency, means you can’t go out on your scheduled tour, you will be rescheduled onto the next available tour free of charge to try again*. If you have to leave town before this is possible, we will refund you what you paid us for your booked seats less a $50 booking and admin fee per guest. (We strongly recommend you get travel insurance that will cover you for bad weather cancellations so you can claim this cost back in full too – we unfortunately need to charge this to cover the costs of having our booking team and platforms and office up and running to take booking and organise cancellations and refunds. We aren’t a travel insurance company so cannot afford to insure you for bad weather during your trip – that’s the travel insurance company’s job!)
If we have to cancel because of a safety issue or the weather worsening and becoming unsafe whilst you are on your tour then we will eithera) book you onto the next available tour whilst you are in town to try again* or
b) refund you the balance of what you have paid us for your seats less the costs we incurred running your tour until the time it was cancelled. (We strongly recommend you get travel insurance that will cover you for bad weather or emergency cancellations so you can claim this cost back in full too. We aren’t a travel insurance company so can’t afford to insure you for your travels – that’s the travel insurance company’s job!)
Seasickness Guarantee
We believe we are the only company to offer this
If you get seasick on your tour to the extent you cannot swim with the whale shark, you will be offered the opportunity to come out again on a standby basis on our next available tour free of charge* to try again in more enjoyable conditions – possibly with better medication the second time around!
Good Swim Guarantee
We are one of the few companies to offer this
We guarantee you a Good Swim with a whale shark during your tour. If your group spends less than 2 minutes in the water actually swimming with a whale shark, you will be offered the opportunity to come out again on our next available tour* free of charge on a standby basis to try again.
* If you choose to come out on the next tour, it is a one off. There will not be another option if still unsuccessful
