COVID 19 UPDATE

Did you know?

Since 2001 there has been a ban on fishing whalesharks in 9 of the countries they frequent, however, whalesharks are still hunted illegally all around the world

UPDATE REGARDING NINGALOO WHALE SHARK SWIM AND COVID-19

Last updated: 1 June 2022

At Ningaloo Whale Shark Swim (NWS), the well-being of our guests and crew are at the heart of everything we do.

Our Vaccination Policy

Showing proof of vaccination is not required when joining one of our tours.

Our Mask Policy

To provide our guests with the utmost safety, all passengers are required to wear a face mask onboard our bus to/from the boat ramp

COVID-19 Cancellation & Refund Policy

To provide our guests with greater assurance and flexibility when considering booking, we’ve updated our refund policy for anyone affected by COVID-19 Government implemented closures or restrictions. These will be maintained until such time as the provision is no longer considered essential:

Any guest who is not able to join us on tour because of a travel ban or restrictions associated with COVID-19, will be offered a full refund minus bank charges up to 21 days from their tour date. Less than 21 days guests will receive a 80% refund plus 20% gift voucher valid for 3 years.

To read our full flexible refund & cancellation policy, visit our booking terms and conditions page or contact us on (08) 9949 4777.

Cleaning and hygiene practices

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices in line with our COVID-19 Safety Plan. During this time, we have stepped our practices and procedures up even further. Our staff have been briefed and are trained on appropriate hand hygiene and sanitising practices.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are all being cleaned regularly to minimise the risk. Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.

What can you do to minimise the risk?

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, after going to the toilet, or touching commonly touched surfaces such as door handles, support bars etc.
Cover your cough and sneeze, dispose of tissues immediately and then wash your hands, and use alcohol-based hand sanitiser on a regular basis.
If unwell, avoid contact with others, defer your travel and tours plans, and immediately seek healthcare advice.
Exercise personal responsibility for social distancing measures

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au

Updates

Ningaloo Whale Shark Swim maintains close relationships with Government and Health Authorities and any updates will be posted here.

Please email us at [email protected] with any questions you may have or if we can assist further.