Last updated: 1 June 2022
At Ningaloo Whale Shark Swim (NWS), the well-being of our guests and crew are at the heart of everything we do.
Our Vaccination Policy
Showing proof of vaccination is not required when joining one of our tours.
Our Mask Policy
To provide our guests with the utmost safety, all passengers are required to wear a face mask onboard our bus to/from the boat ramp
COVID-19 Cancellation & Refund Policy
Cleaning and hygiene practices
We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices in line with our COVID-19 Safety Plan. During this time, we have stepped our practices and procedures up even further. Our staff have been briefed and are trained on appropriate hand hygiene and sanitising practices.
All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are all being cleaned regularly to minimise the risk. Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals from the relevant health authorities.
What can you do to minimise the risk?
Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:
- Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, after going to the toilet, or touching commonly touched surfaces such as door handles, support bars etc.
- Cover your cough and sneeze, dispose of tissues immediately and then wash your hands, and use alcohol-based hand sanitiser on a regular basis.
- If unwell, avoid contact with others, defer your travel and tours plans, and immediately seek healthcare advice.
- Exercise personal responsibility for social distancing measures
If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au
Ningaloo Whale Shark Swim maintains close relationships with Government and Health Authorities and any updates will be posted here.
Please email us at [email protected] with any questions you may have or if we can assist further.