Whale Swim Guarantees

Industry Leading Whale Swimming Guarantees

See our Whale Shark Guarantee too

 

Will I Swim with a Whale?

We unfortunately cannot guarantee you will swim with a whale on your tour. Why? We don’t choose to swim with a humpback whale, it chooses to swim with us. We are talking about a truly wild animal, in the open ocean, with the weather having a major impact too.

What We Can Guarantee

We guarantee that we have done everything we can before your tour, and will do everything we can during your tour, to maximise the likelihood you will swim with a whale. We are going to try, try and try again throughout your tour to make this happen. Each tour, every tour.

Across the industry, around 70% of tours got to swim with whales. We believe our success rate of 76% of tours swimming with whales led the industry. And with our through-water communications in place for the first time in 2017, our aim is to get 80%+ of our tours swimming with whales.

So what happens if I don’t Swim with a Whale?

OUR WORLD CLASS SWIM GUARANTEE

Ningaloo Whale Shark Swim is committed to looking after each and every one of our customers as well as we possibly can. Including when you don’t get to swim with a whale or a whale shark during your tour.

Our Whale Swimming Guarantees lead the industry, simply because we believe the right thing to do is to look after our customers as well as we possibly can across everything we do.

If you don’t get to swim with a whale…

  1. If the opportunity arises during your tour, you will at least get to swim with a whale shark, the iconic giant of the Ningaloo Reef.
  2. You can come out again on our next available tour to try again for just $100.
  3. Or you can come out on our next whale shark tour instead for just $80 on a standby basis.
  4. Or you will get a $100 off voucher on any of our tours to use when you are next back in town that is giftable or sellable too.

Our Bad Weather and Minimum Numbers Guarantees still stand, where you receive a full refund if we have to cancel a tour due to either Bad Weather or we don’t have the minimum number of passengers needed to cover the costs of the tour.

Bad Weather Guarantee

If bad weather means you can't go out on your scheduled tour, you will be rescheduled onto the next available tour free of charge to try again. If you have to leave town before this is possible, we will issue you a Whaleshark Tour Voucher valid for three years that is sellable or transferable AND give you an extra $100 towards your return flights or fuel when you book your Repeat Whaleshark Tour with us. And if the Skipper declares that a tour is “Safe but Sucks” before 1pm during your tour, then you can book onto a repeat tour standby for just $50 until your scheduled departure date from town.