Whale Shark Tour Guarantee

The Best Whale Shark Tour Guarantees in the World!


See our Humpback Whale Guarantee

 

Our Tour Guarantees

We believe these are amongst / the BEST Tour Guarantees offered by any whale shark tour company in the world.

The Premium Guarantees listed below apply to all of our fully priced whaleshark tours.

Our Standard Guarantees apply to Discounted Tickets, and to tickets booked on all Whaleshark Tours we run during our Shoulder Season. The date our Shoulder Season starts each year varies, and is announced on our website under Whale Shark Tours, on the "Shoulder Season Start Date" sub-page.

Our Premium Tour Guarantees

Swim Guarantees


If you are one of the very unlucky few who do not get to swim with a whale shark during your first whaleshark tour (<5% annually for the last decade), you can either:

  1. Come out again free of charge on our next available tour to try again. AND THEN keep trying again until you actually do swim with a whaleshark, however many tours it takes, for just $25 per tour. OR
  2. If you have to leave town before you get the chance to come out again, you can get a whale shark tour voucher valid for three years to use when next in town, or to give or sell to someone else OR
  3. Get cashback of the difference between what you paid and the cost of an all-day Marine Eco-Tour on the Ningaloo Reef – in 2020 this is $140 for an Adult ticket.


Best Price Guarantee

To make sure our guests get the best whale shark deal possible, we will match any cheaper advertised price for a whale shark tour - even after you have booked with us! Just bring it to our attention and we will cheerfully refund you the difference. Its our way of making sure you can be confident you are getting the best deal from us, and there is no need to shop around.

Bad Weather Guarantee

If bad weather means you can't go out on your scheduled tour, you will be rescheduled onto the next available tour free of charge to try again. If you have to leave town before this is possible, we will issue you a Whaleshark Tour Voucher valid for three years that is sellable or transferable AND give you an extra $100 towards your return flights or fuel when you book your Repeat Whaleshark Tour with us. And if the Skipper declares that a tour is “Safe but Sucks” before 1pm during your tour, then you can book onto a repeat tour standby for just $50 until your scheduled departure date from town.

Seasickness Guarantee

We are the only company to offer this

If you get seasick on your tour to the extent you cannot swim with the whale shark, you will be offered the opportunity to come out again on a standby basis on our next available tour free of charge to try again in more enjoyable conditions.

Good Swim Guarantee

We are one of the few companies to offer this

We guarantee you a Good Swim with a whale shark during your tour. If your group spends less than 2 minutes in the water actually swimming with a whale shark, you will be offered the opportunity to come out again on our next available tour free of charge on a standby basis to try again.


End of Season Bookings

For all Whale Shark tours booked after the 1st August each year, our MegaFauna guarantee applies.

If you don't get to swim with a whale shark on tour, then we will put you in to swim with a humpback whale. If you don't swim with a humpback whale (which let's face it is not a bad fall-back position, being twice as long and three times as massive as a whale shark!) then our Premium Swim Guarantees apply

Our Standard Tour Guarantees

Our standard Tour Guarantees apply to any and all discounted tickets for our whaleshark tours, and all Whaleshark Tours during our Shoulder Season:

  1. 1. Our MegaFauna Guarantee : If you don't get to swim with a whaleshark on tour tour, then we will put you in to swim with a humpback whale, (which let's face it is not a bad fallback position, being twice as long and three times as massive as a whaleshark!)
  2. 2. If you don't swim with either a whaleshark or a whale during your tour, then you get:
    • $100 off another one of our tours for you to enjoy whilst you are in town
    • • or a $100 gift voucher to use when you are next in town, that is also sellable or giftable too