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Whale Shark Tour Guarantee

One of the Best Whale Shark Tour Guarantees in the World!

See our Humpback Whale Guarantee

One of the Best Whale Shark Tour Guarantees in the World!

Our Tour Guarantees

We believe these are amongst the BEST Tour Guarantees offered by any whale shark tour company in the world.

The Guarantees listed below apply to all of our fully priced whaleshark tours.

Our Tour Guarantees

Whale Shark Swim Guarantees

If you are one of the very unlucky few who do not get to swim with a whale shark during the tour you initially booked on – which is <5% of our whale shark passengers annually for the last 10 years – you can either:

  1. Try Again Free of Charge

    If we have any tours available whilst you are still in town, come out with us and try again free of charge! *OR
  2. We refund you all profits we make from your unsuccessful tour

    You receive a refund of 50% of what you paid for every single Adult or Senior, and $100 back for every Child and Family Member, you booked and paid for.  We only cover the costs of running your tour that day – we commit to never profiting from guests who don’t get to swim with a whale shark during their tour!

Bad Weather or Safety Over-Ride Guarantee

If bad weather, or us having to cancel due to a safety issue or emergency, means you can’t go out on your scheduled tour, you will be rescheduled onto the next available tour free of charge to try again*. If you have to leave town before this is possible, we will refund you what you paid us for your booked seats less a $50 booking and admin fee per guest.  (We strongly recommend you get travel insurance that will cover you for bad weather cancellations so you can claim this cost back in full too – we unfortunately need to charge this to cover the costs of having our booking team and platforms and office up and running to take booking and organise cancellations and refunds. We aren’t a travel insurance company so cannot afford to insure you for bad weather during your trip – that’s the travel insurance company’s job!)

If we have to cancel because of a safety issue or the weather worsening and becoming unsafe whilst you are on your tour then we will eithera) book you onto the next available tour whilst you are in town to try again* or

b) refund you the balance of what you have paid us for your seats less the costs we incurred running your tour until the time it was cancelled.  (We strongly recommend you get travel insurance that will cover you for bad weather or emergency cancellations so you can claim this cost back in full too.  We aren’t a travel insurance company so can’t afford to insure you for your travels – that’s the travel insurance company’s job!)

Seasickness Guarantee

We believe we are the only company to offer this

If you get seasick on your tour to the extent you cannot swim with the whale shark, you will be offered the opportunity to come out again on a standby basis on our next available tour free of charge* to try again in more enjoyable conditions – possibly with better medication the second time around!

Good Swim Guarantee

We are one of the few companies to offer this

We guarantee you a Good Swim with a whale shark during your tour. If your group spends less than 2 minutes in the water actually swimming with a whale shark, you will be offered the opportunity to come out again on our next available tour* free of charge on a standby basis to try again.

* If you choose to come out on the next tour, it is a one off. There will not be another option if still unsuccessful